Customer service workflow

The company's after-sales service department provides customers with machine tool application technical support and equipment troubleshooting.

The company has a dedicated service hotline, 24 hours to accept customer complaints about equipment failure.

After receiving the customer's complaint information, the professional and technical personnel shall contact the customer by telephone within the first time. For the fault that can be handled by telephone, the fault can be solved by telephone for the customer in time. If the fault cannot be handled by telephone, it will arrive at the customer's site within 24 hours to provide service for the customer.

Service return visit

The company has a special person to carry out a return visit to each customer service. The main contents of the follow-up visit include the customer's equipment maintenance results and the customer's satisfaction with the service personnel's work. The follow-up personnel will carefully record all the contents reflected by customers, classify the abnormal situation reflected in the return visit, and report to the relevant functional departments.

The company regularly (weekly) carries out special discussion and summary for the service work, and the technical department carries out the improvement of product structure and production process to improve the quality.